Products - OnwardMade

AI Knowledge Assistant for Customer Support

Instant, accurate answers from your internal knowledge base — 24/7.
Reduce repetitive support tickets without hiring more staff.

The assistant uses your existing content to answer questions the same way a trained support agent would.

Customers and team members get instant answers based on your real business data.

Every answer follows your rules, tone, and approved information — no guessing.

Fewer repetitive questions for your team, faster responses for customers.

Reduce support load, answer questions faster, and scale without growing headcount.

Support teams stop answering the same questions again and again.

The assistant only uses your approved content and knowledge base.

No extra onboarding, no training costs.

Common outcomes for support teams

Reliable answers based on real business knowledge
RAG assistants help companies respond faster and reduce support costs.

Less manual work for support and operations teams
Most repetitive questions are handled automatically.

Better customer experience without growing headcount

We’ll show a live demo and explain what it would take to integrate with your knowledge base and support workflow.

Three simple steps — from your knowledge to real support results.

We connect the assistant to your website, FAQs, and documents and teach it how to answer correctly.

All questions and answers are saved to a spreadsheet or CRM.
Unclear requests are automatically sent to your team by email or ticket.

You see how many questions were answered, what was escalated, and how much it costs to run.

Result: Less repetitive support. Faster answers. Full control.